Severe Weather
Stay Safe Before, During, and After Severe Weather
Natural gas pipelines are buried underground and are rarely affected by wind, rain, or storms. However, severe weather can damage natural gas appliances, outdoor equipment, or underground utilities.
Knowing what to do before, during, and after severe weather can help keep you and your family safe.
Before the Storm
✔️ You do not need to turn off your natural gas service.
Unlike electricity, natural gas lines generally require no special preparation before severe weather.
You can also prepare by:
Knowing where your natural gas appliances are located.
Keeping the area around your gas meter clear and accessible.
Having flashlights and fresh batteries available in case of a power outage.
During the Storm
Some natural gas appliances can continue operating during a power outage, while others may require electricity to function.
If your appliance requires manual lighting after an outage, always follow the manufacturer's instructions.
If you ever smell the distinctive rotten egg odor of natural gas:
Leave the area immediately.
Do not use electrical switches, phones, garage door openers, or anything that could create a spark.
From a safe location, call 911, then contact York County Natural Gas Authority at 803-323-5304.
After the Storm
Once conditions are safe:
Inspect visible natural gas appliances for signs of damage.
If you used a natural gas generator for an extended period, check and change the oil according to the manufacturer's recommendations.
If you suspect a natural gas leak, leave the area immediately and report it.
If you're cleaning up storm damage and plan to dig, contact SC811 before you begin.
Winter Weather
Protect Your Natural Gas Meter
Snow and ice can block vents or damage equipment if not removed carefully.
Do:
✅ Gently remove snow and ice with a broom or your hands.
✅ Keep the meter, regulator, and outdoor piping visible and accessible.
✅ Clear a path so YCNGA crews can reach your meter during an emergency.
Don't:
❌ Use shovels or sharp tools to chip away ice.
❌ Pile snow against your natural gas meter while shoveling or snow blowing.
Keep Appliance Vents Clear
Outdoor vents for natural gas appliances should remain free of snow and ice.
Blocked vents can cause appliances to shut down or create dangerous conditions, including carbon monoxide buildup.
Watch for Falling Ice
Heavy snow or ice sliding from a roof can damage your natural gas meter or regulator.
If you believe your meter has been damaged, leave the area and call YCNGA immediately.
Flood Safety
Floodwaters can damage natural gas appliances, piping, and meters—even if everything appears normal afterward.
Before Entering a Flooded Building
If you smell natural gas or suspect a leak:
Leave the area immediately.
Do not enter the building.
Avoid anything that could create a spark.
Call 911, then contact York County Natural Gas Authority at 803-323-5304 from a safe location.
Do not return until emergency responders or YCNGA determine it is safe.
After a Flood
If your natural gas appliances or piping were exposed to floodwater:
Do not attempt to operate gas appliances yourself.
Have all affected equipment inspected and serviced by a qualified contractor before natural gas service is restored.
If floodwaters reached your natural gas meter, contact YCNGA before using your natural gas system.
Flooding can shift foundations or damage underground piping, creating leaks that may not be immediately visible.
Cleaning Up After Severe Weather
Storm cleanup often involves digging to remove trees, replace fences, or repair landscaping.
Before digging for any reason, contact SC811 to have underground utilities located.
Even fallen trees or stump removal can damage buried natural gas lines.
If it requires a shovel, it requires a call to SC811.