Payment Assistance

Feel the Heat

The Feel the Heat program provides financial assistance to eligible YCNGA customers who are struggling to pay their natural gas bills. Through the generosity of our customers and community, this program helps seniors, individuals with disabilities, and others facing financial hardship maintain safe, reliable natural gas service.

Need Assistance?

If you're experiencing financial hardship, help may be available. Assistance is provided through our local partner agencies, which determine eligibility based on federal income guidelines and individual circumstances.

If you have an overdue account, don't wait—call 803-323-5304. Even if you don't qualify for assistance through Feel the Heat, we'll work with you to explore payment arrangements that may help avoid service interruption.

Partner Agencies

To apply, contact one of the partner agencies listed below. We recommend calling ahead to schedule an appointment. Be prepared to provide documentation, including a copy of your natural gas bill and proof of income.

Rock Hill

Clover

Fort Mill

York

Blacksburg

Want to Help?

The Feel the Heat program is made possible through donations from customers and community members who want to help neighbors in need. Every contribution stays local and helps eligible YCNGA customers pay their natural gas bills.

Your donation:

• Helps eligible seniors, individuals with disabilities, and households facing financial hardship
• Supports customers right here in our community
• Goes directly toward natural gas bill assistance
• Is 100% tax-deductible
• Makes a meaningful difference for local families

It's easy to make a difference. You can enroll in the Feel the Heat program when opening your account or by calling our Customer Service team at 803-323-5304 at any time.